Stakeholder Relationship Management Plan
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Business Entreprise management la gestion stakeholders les parties prenantes plan le plan Stakeholder Intervenant Management Plan Example Exemple de plan de gestion Management Plan Examples Exemples de plan de gestion Crisis Crise
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New Challenges of Economic and Business Development – 2013 May 9 - 11, 2013, Riga, University of Latvia STAKEHOLDER RELATIONSHIP MANAGEMENT IN THE CONTEXT OF CRISIS MANAGEMENT Nicola Zech, University of Latvia, Latvia1 Abstract.. (2005) organisational crises share a number of features: Crises involve a wide range of Stakeholders Time pressure requires an urgent response A crisis usually results from a surprise to the organisation High degree of ambiguity in which cause and effects are unclear A crisis creates a significant threat to an organisation’s strategic goals.. Nicola Zech 685 New Challenges of Economic and Business Development – 2013 May 9 - 11, 2013, Riga, University of Latvia Crisis prevention Risk management Crisis precautions Risk management Analysis Evaluation/ Planning Protection/ Implementation Training Crisis avoidance Early Warning Adjustment Crisis coping Limitation of consequences Recovery Employment of instruments Source: author’s construction based on Glaesser (2006, p.. 79) Nevertheless, the various perspectives of the recommendable extent of shared information have to be balanced: Whereas “lawyers typically want to say as little as possible during a crisis in order to avoid or minimize legal liability marketing, public affairs, and public 686 Nicola Zech New Challenges of Economic and Business Development – 2013 May 9 - 11, 2013, Riga, University of Latvia relations executives, on the other hand, want to share information more broadly as a means of retaining or recovering consumer confidence and hence safeguarding their business.” (Mitroff I.. 83) Even though a Crisis Management Plan can most probably never cover all potential types of crises, having prepared a plan and having thought in advance of the myriad decisions inherent in a crisis helps in finding efficient and time-saving responses.(Barton L., 1995) However, all Crisis Management Plans are useless unless the organisation “is ready to acknowledge that all crises create po
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