Customer Service - Response To Improper Billing After Payment
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Customer Service - Response To Improper Billing After Payment
On {{DATE}} I received your letter which indicated that I had a balance owing in the amount of {{AMOUNT}}.
On {{DATE}} I mailed a check to you in the amount of {{AMOUNT}}. You should have received my check prior to writing your letter and I am, therefore, somewhat concerned.
If you have not received my check by the time this letter arrives, I would appreciate hearing from you inasmuch as I should issue a stop payment on the funds.
I will hold this matter in suspension until I hear from you.
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