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Operational Services – Generic Service Level Agreement Version No: 2.0 12 September, 2014 Critical Incident Response Group Procedure Version 2.0 Trim No Relevant to All staff and students Responsible officer Director, Operational Services Responsible office Division of Facilities Management Date introduced November 2001 Date(s) modified August 2014 Next scheduled review date August 2016 Related University documents Controlled Areas Security and Access Policy Pesticides Management Notifications Procedure Parking and Traffic Management Policy Traffic Management, Parking Parking Permit Procedure Critical Incident Response Group Procedure Related legislation Related External Documents Key words Maintenance, procedure, service level agreement, services DFM - Operational Services Generic Service Level Agreement Page 2 Table of Contents Introduction ............................................................................................................................................... DFM - Operational Services Generic Service Level Agreement Page 35 “In Support of Excellence” Column 1 Table 1 – Quick Reference Summary Funding Responsibilities for Faculties Divisions Column Column Column 4 2 3 Responsibilities Funding Account DFM Faculty Comments / Examples Building Element Sub-‐structure √ Building Footings, in-‐ground services located under building Building structure √ Internal Fittings √ Photo frames, clocks, whiteboards, mirrors, curtains, drapes, blinds, internal plants Internal Fittings – public areas √ Toilets, Corridors etc Internal Finishes √ Toilet roll holders, carpets, floor coverings, painting, wall coverings Fixed Furnitur
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