Client Service Strategy
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Strategies to achieve our target ----------------------------------------------------------------------------------------------------------------In achieving our target we will: − develop Service Standard Guidelines for relevant external client focused DTF Business Units (RevenueSA, Super SA, South Australian Government Financing Authority, State Procurement and Support Operations, Shared Services SA) − conduct client service surveys for relevant client focused DTF Business Units on a two yearly basis which incorporate the eight core questions based on the Common Measurement Tool (CMT) to measure satisfaction − promote our Client Charter and Service Standards − equip staff with skills required to provide exceptional client service − promote our commitment to client service in relevant DTF publications − implement a process for client feedback and − provide comprehensive and up-to-date information on our Internet sites − consult with stakeholders and industry groups..
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