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Office of Health Care Access Strategic Plan April 2009 Table of Contents Page Section 1 Agency Description Strategic Planning Process 1 Section 2 Organizational Direction (Mission, Vision, Values) 4 Section 3 5 Environmental Assessment Internal Assessment -statutory mandates, SWOT, employee survey External Assessment -regulatory environment, stakeholder interviews Section 4 Strategic Themes/Operational Objectives 11 Appendices 12 Section 1 - Agency Description/Planning Process Introduction The leadership and staff of the Office of Health Care Access have engaged in strategic planning in order to reevaluate organizational priorities and realign resources to ensure the accomplishment of identified critical objectives.. Values Statement Office of HealthCare Access Core Values Trust – Create and promote a culture and environment of mutual trust that fosters confidence in the ability to perform Respect – Treat fellow employees and customers of the agency as we wish to be treated Excellence – Pursue only the highest standards of quality in all that we do Integrity – Demonstrate open, honest and ethical behavior in all interactions Service – Use the resources entrusted to us wisely and efficiently as we serve the citizens of the state Teamwork – Work collaboratively and cooperatively together for the greater good Innovation – Develop new ideas and methods to continuously provide services efficiently and effectively Accountability – Accept responsibility for our actions as we are accountable to the citizens of the state, the executive branch and legislature, and to each other Empowerment – Strengthen individuals’ knowledge, skills and confidence in their own capacities as they relate to the agency’s mission Office of Health Care Access Strategic Plan Page 4 Section 3 -Environmental Assessment In order to ascertain the sustainability of strategic decisions, address the interrelationships of OHCA with external stakeholders and identify the presence of internal barriers to
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