Call Center Cover Letter Sample

• Dear {{Hiring Manager’s Name}}, 
• Please accept my enclosed application for the position of call center representative at your company. 
• Having read through your job posting, I was excited to discover that my skillsets and experience match your desired qualifications. 
• In response to your job posting for a Call Center Representative, I am forwarding my resume for your review and consideration. 
• I am confident that this position will make optimal use of the extensive skills and capabilities I have developed while working in a high-volume call center over the last {{Number}} years. 
• These include:
• Outstanding customer service and communication skills ensure the highest level of customer care.
  
  Demonstrated analytical and problem-solving skills together with the ability to make sound evaluative judgments.
• Track record of meeting and exceeding quality assurance expectations and standards.
• A reputation as a team player who develops and maintains positive working relationships
• History of success in both inbound and outbound call center functions.
• Proven ability to resolve issues efficiently under stressful conditions displaying a high degree of tact and professionalism.

• As a call center representative at Verizon, I spent two years honing my upselling techniques, conflict resolution skills, and phone etiquette. In just six months on the job, my managers already had me onboarding and training new employees. By the end of my tenure at Verizon, I had achieved the following results: 
• Customer Service Rating= 98% over two years;
• Resolved 94% of customer issues, thereby reducing the caseload of the call center manager;
• Lowest customer turnover ratio in 2020.
• It would be a great honor to be a member of the {{Company Name}} team since your company is one of the best in the industry at employee development. 
• I believe that my customer service skills and prior call center experience would help your company boost customer satisfaction.
• I am looking forward to discussing the position with you in more detail and am available by phone or email at any time most convenient for you. 
• Thank you for your time and consideration. 
• Demonstrated flexibility regarding working hour
• Comprehensive computer skills including MS Office and CRM database applications
• I believe I can make a valuable contribution to the efficiency and success of your call center and look forward to meeting with you for an in-depth discussion.
• Thank you for your time and consideration.
• Yours sincerely,

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