Business Action Plan
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ACCE S S ACT I ON P LAN Name of business: Date of audit: Action plan agreed by: Item Commitment and policy Statement of Commitment Inclusive Customer Service Policy Appoint an Access Champion Staff training on disability awareness / equality Getting customer feedback Website • Ease of use • Meets W3C guidelines • Pre-visit information Time-scale for action: Priority Action needed Who is responsible Budget/ resources Timeframe/ Deadline Status Item Getting to your premises • External signage • Approaching on foot Parking and drop off • Setting down points • Accessible cycle parking • Accessible car parking • Routes to entrance Entering your premises • Steps / ramps / handrails • Main entrance • Alternative accessible entrance Getting around • Internal signage • Layout • Aisle widths • Minor level changes • Internal doors Priority Action needed Who is responsible Budget/ resources Timeframe/ Deadline Status Item Priority Vertical circulation • Stairs • Lifts Providing an accessible environment • Surfaces • Adequate lighting / no glare • Visual contrast • Acoustics Facilities • Queuing method • Seating while waiting • Tables /chairs for eating • Serving counters • Menus / price lists • Trolleys / baskets • Changing rooms • Customer toilets • Accessible toilets • Baby changing Action needed Who is responsible Budget/ resources Timeframe/ Deadline Status Item Priority Emergency evacuation planning Action needed Who is responsible Budget/ resources Timeframe/ Deadline • Fire risk assessment • Evacuation plan for disabled customers • Fire alarms – visual as well as audible Procedures and maintenance • Car parking enforcement • Toilet alarm checking and response • Maintenance procedures for doors, toilets, surfaces What next Have you read the Good Practice Guide to get ideas and handy tips on how to improve your service Contact the Equality Commission to discuss your plans and get additional support and guidance..
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