Complaint Letter Hotel Refund
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How do you write a complaint letter to a hotel? What is an example of a formal full refund complaint letter for poor service? Download this example accommodation complaint letter for your reference!
This specific example is written as a letter of complaint regarding a holiday tour accommodation by one of the organizers to the venue. In this case, we know you don't want to spend more time on the issue, but it's good you act and complaint about the situation. A complaint hopefully increases the quality and service level of the organization that caused the issue.
This Complaint letter comes in Microsoft Office format, is ready to be tailored to your personal needs. You can add text, remove content that isn’t applicable, change the look and formatting; in fact anything you are able to do with one of your own documents, you can do with this one as well. This letter template is deliberately designed to be flexible so that it can be adjusted to your needs and preferences.
Accommodation Complaint Letter template
It is with great regret that I have to receive the details regarding your very unsatisfactory experience I had as a member of your {{Tour No.}} which traveled to {{Destination of tour}} on {{Dates of Tour}}.
{{Here, write details about the faulty service you received and what action you are demanding, i.e. We arrived at the hotel on the first night quite late in the evening.
When the room keys were handed out by our guide, I went immediately to the room assigned to me and found that another woman on the tour was already in one of the beds; she had been assigned to the same room.
I went back to the tour guide immediately and told him that I had paid the extra fee for a single occupancy room.
He went and talked to the hotel staff and returned to tell me it was too late to find a single room and get it ready for me.
He apologized for the mix-up and asked me if I would be willing to share the room for just the one night, and I was too tired to argue, so I agreed.
To make a long story short, I never got my single room for any of the 5 nights of the tour.}}
you of a service failure I experienced with your organization.
I hope that once you have researched this issue, we can come to a mutual agreement about what needs to take place in order to resolve this issue.
On {{date}}, I came into your {{office, branch, outlet, etc}} and I {{purchased, rented, ordered, requested service, etc}} for the purpose of {{describe purpose briefly}}.
Unfortunately, my request was not processed correctly as a result of {{explain the service or product failure}}.
Frankly, this is unacceptable and I am disappointed that I now have to take additional time trying to resolve the problem.
I am asking for your personal assistance for a quick resolution.
In an effort to assist you, I have enclosed copies of {{Any supporting documentation; notes, receipts, invoices, etc.}} {{Offer any additional insight that might help management help you.}}
I would appreciate your {{Suggest the action you feel is appropriate for full resolution. e.g. refund, service performed again, new product replacement, etc}}.
I am looking forward to hearing from you soon.
However, please be advised that if I do not receive a satisfactory response to this request prior to {{date}}, I will have no choice but to seek assistance from {{various consumer advocate organizations}} I do hope that won’t be necessary.
I enclose a copy of my paid reservation and expect a full refund of the extra fee I paid for a single occupancy.
Please feel free to contact me directly at my home phone , via regular mail at above address or via email.
Therefore, we do not recommend spending lots of precious time searching for a suitable complaint letter to a hotel general manager. Instead, we suggest downloading this example complaint template directly that has been put together for you!
Download this Accommodation Poor Service or Poor Accommodation Complaint Letter template for full refund request now.
DISCLAIMER
Nothing on this site shall be considered legal advice and no attorney-client relationship is established.
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