It Business Analyst Resume
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KEY SKILLS IT Software Project Management System Design Implementation Bug Fixing / Maintenance Application Programming / Maintenance Software Development Life Cycle Customer Relationship Management Business Analysis Data Integration Team Management WORK EXPERIENCE Since Sep’12 with ABC Bank Corporation, New Delhi as Senior Business Analyst Key Result Areas: Subject Matter Expert and Advisor on regulatory compliance IT solutions entailing implementations across APAC Working directly with product owners and stakeholders to elicit their feedback on customer satisfaction items Analyzing existing customer satisfaction functionality requests for providing business-value based recommendations to Product Owners Facilitating requirement JADs, root cause analysis and other requirements workshops Conducting requirements training sessions and developing best practices for product delivery Partnering with Development Leads to identify opportunities for better collaboration and process improvements Leading a team of 3 Junior Business Analysts promoting a strong culture of standard Business Analysis processes as part of global standards Accomplishments: Single point of contact between Project Management and IT groups from solution planning, sizing, to fulfillment Implemented third party solutions which enabled a near real-time order-based surveillance that highlighted potential intentions of market abuse activity Established large, high-performance IT teams to support IT regional operations utilized local resources and established cost savings worth 30 Captured 60 in cost savings through a virtualization project that substantially reduced the carbon footprint from over 15 servers to less than 5 servers supporting the entire Asia Pacific region Feb’09 – Aug’12 with Credit Bank, Mumbai as Business Analyst / Project Manager Client – ABC Bank, Singapore Key Result Areas: Analyzed user requirements, performed impact analysis and generated system requirements
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