Front Desk Agent Job Description
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How to write a Front desk agent job description that attracts the right candidates? What are the important details in a Front Desk Agent Job Description?
A Front Desk Representative is a professional who serves as a company's first point of contact with all clients is known as a front desk representative. They welcome clients, take calls, deliver mail, aid with upkeep and ordering of office supplies, and greet clients. If you aim to get this kind of position, make sure to apply in a professional manner with a killer resume and a strong cover letter. This job description template provides a sample that simplifies the process for the positions that you need to fill.
When you are recruiting new staff, a reusable job description model can be useful. Since it's a description of an open vacancy in your organization, a model can be easily tailored by adding specific requirements, responsibilities, job duties, and skills required by the person that will perform the role. This Front Desk Agent Job Description has ways to grab its audience’s attention. It is drafted by HR professionals, intelligently structured and easy to navigate, and provides the major categories that you should include. For example:
Job title: emphasize the formal title of the position as a header.
Job purpose: a brief description of the overall goals and general nature of the position. This can be an overview of why the job exists and what the role is expected to accomplish. The job purpose is usually a summary and not more than four sentences long.
Reports to: specify the role/title of the position that the person that gets the job reports to.
Duties and responsibilities: list the primary job duties and responsibilities using headings and provide examples of core activities under each heading.
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Operating switchboard and assisting with inquiries.
- Assisting the reservations manager with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
Qualifications: provide the minimum qualifications required to perform the job successfully, for these categories:
- Education;
- Professional Certification;
- Experience;
- Specialized knowledge;
- Skills;
- Abilities;
- Other qualities such as personal characteristics.
Good example of Front desk job qualifications:
- High school diploma or suitable equivalent.
- 1+ years front desk agent experience preferred.
- Well-groomed, professional appearance.
- Outstanding written and verbal communication skills.
- Team player.
- Physically agile, and able to stand for extended periods.
- Available to work shifts, over weekends, and on public holidays.
Working conditions: provide whether a person has to work in special circumstances, such as shift work, working outdoors, working with challenging clients, etc.
Physical requirements: describe whether the job is physically demanding, for example, lifting heavy objects on a regular basis, if standing for extended periods of time is needed or the job contains mostly repetitive tasks, or if traveling is demanding, lunch breaks are uncommon, and so forth.
Direct reports: specify by job title any positions to be supervised by the incumbent.
Approved by: specify who gives the authorization to approve the job description draft.
Date approved: the date upon which the job description was approved.
Reviewed: date the job description was last reviewed.
Contact details: include relevant contact details at the bottom of the job description.
Additional conditions: additionally, you might consider adding the following:
- Opportunities occur to work on a self-employed, consultancy basis - usually on short-term contract work;
- Describe any kind of training is provided during the onboarding procedure;
- Alternative common names for the job title;
- You may specify common daily equipment or tools used;
- Possibility to work from home.
Ideally, a job description should be reviewed annually and updated as often as necessary. Having a ready-made sample job description will save you and your Human Resources or Recruitment Department time, cost, and effort! For that reason, download this sample job description now in order to find and recruit the right candidate for your vacancy or check out other job description samples here.
Also interested in other Job description templates? Browse through our database and get instant access to hundreds of free and premium Job descriptions or other HR documents, HR forms, and more to make you more effective and efficient.
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