Internal Service Level Agreement
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How to draft a proper Internal Service Level Agreement? Download this Internal Service Level Agreement template that will perfectly suit your needs!
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Provide ongoing maintenance as required by the A.1 Y / N Applications (In-House Written Systems) system(s) Trouble Shoot Problems As required by the system Application Monitoring As required by the system Act as Vendor Liaison As required by the system Assist with System Configuration As required by the system Installs, Upgrades, Changes As required by the system Design, Create and Schedule Reports As required by the system Provide User Documentation and Training Provide Data Files As required by the system Provide Conversion Services As required by the system Revised 04/30/2012 As required by the system Page 7 of 10 Appendix A – IT Services Service Levels Service Information Technology Request Support Service A.2 Y / N Applications (Purchased Systems) Trouble Shoot Problems Priority Description Provide ongoing maintenance as required by the system(s) As required by the system Application Monitoring As required by the system Act as Vendor Liaison As required by the system Assist with System Configuration As required by the system Installs, Upgrades, Changes As required by the system Design, Create and Schedule Reports As required by the system Provide User Documentation and Training Provide Data Files As required by the system Provide Conversion Services As required by the system A.3 Y / N Database Support Database Design As required by the system Provide ongoing database support as required by the system(s) As required by project plan Database Maintenance As required by the system Monitor Database As required by the system A.4 Y / N Database Tools Support Query Tools Support As requested Query Tools Training As requested A.5 Y / N Document Management E-Form Creation Provide support for document management As required by project plan Work Flow Routing As required by project plan Document Scanning Services As required by project plan Document Storage and Access As required by project plan Integration with other Applications As required by project plan A.6 Y / N Web
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