Hospitality Worker Resume

PROFESSIONAL EXPERIENCE OLD SOUTH INN Present Greet and register guests in a 200+ room hotel using a Point of Sale (POS) Terminal, memorizing faces and names to ensure personalized service throughout guest stays Maintained a 95 customer satisfaction rating over two years, a covering categories such as friendliness, efficiency, helpfulness, and knowledgeability Balance daily 5000- 10,000 in cash at end of shift and create reports to ensure accurate accounting of all transactions Trained two new front desk clerks in using POS Terminals, room inspection, providing guest services, and confirming online room reservation services Take and confirm reservations over phone, email, Airbnb, and in person, ensuring no reservation overlaps or hotel over-booking Refer and report customer inquiries and complaints to the appropriate departments, and offered free items and services to dissatisfied customers CHARLESTON PLACE HOTEL Charleston, SC Bellhop September 2011 2013 Transferred luggage, trunks, and package to and from rooms, loading areas, and vehicles by hand or using baggage cards in a 400+ room hotel Supplied guests with directions, travel information, and other information such as available services and points of interest Trained 4 new bellhops to do room maintenance, customer service skills, and cleaning tasks Assisted physically challenged travelers and other guests with special needs Delivered messages and room service orders, and ran errands for guests EDUCATION THE COLLEGE OF CHARELSTON Charleston, SC BA in Hospitality Management, June 2012 GPA: 3.7/4.0 ADDITIONAL SKILLS Experience with two kinds of Point of Sale (POS) Terminals Excellent at Conflict Management Resolution Microsoft Office PowerPoint, Word Excel 75WPM Typist.