IT Support Generic Job Description

This is a model job description that has ways to grab its audience’s attention. The duties listed below are representative and characteristic of the duties required. They are intended to suggest a general level of skill and complexity and as such are not a substitute for the specific descriptions for individual positions. We support you and your company by providing this It Support Generic Job Description template in order to simplify the process of developing a job description. It will save you and your Human Resources and your Recruitment department time, cost and efforts.

Job title: the formal title of the position for a talented and motivated IT Support Assistant. As the IT Support, you will act as a liaison between technical and non-technical people within the firm. Candidates for this position must have strong customer service and communication skills, both written and oral. 

Reports to: the title of the position that the job incumbent reports to

Job purpose: a brief description of the general nature of the position; an overview of why the job exists; and what the role is expected to accomplish. The job purpose is usually not more than four sentences long. The position's primary focus may be in the areas of computer operations, user, and desktop support (hardware and software), helpdesk, and data management. Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services. Monitors operate or coordinates and assists others in the operation of computer hardware, software, and peripherals to achieve desired results. Utilizes computer equipment, software, and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair, and computer operations assignments. Requires minimum supervision and may act as the lead when the need arises. Updates supervisor on status of projects or technical issues. Exercises judgment and creativity in selecting and applying procedures correctly and determines when to refer problems to the supervisor or next level of support. May provide information to students, staff, faculty or public on established policies and procedures, or services provided.

Duties and responsibilities: list the primary job duties and responsibilities using headings and then give examples of the types of activities under each heading. 

Qualifications: state the minimum qualifications required to perform the job successfully, and include:

Working conditions: state whether a person has to work in special circumstances, such as shift work, working outdoors, working with challenging clients, etc.

Physical requirements: state whether the job is physically demanding like one is required to stand for extended periods of time, lift heavy objects on a regular basis, do repetitive tasks with few breaks, and so forth.

Direct reports: list by job title any positions to be supervised by the incumbent.

Approved by: signature of the person with the authority to approve the job description

Date approved: the date upon which the job description was approved

Reviewed: date the job description was last reviewed

Ideally, a job description should be reviewed annually and updated as often as necessary. Having a ready-made sample job description will save you and your Human Resources or Recruitment Department time, cost, and effort!