CERTIFICATION Certified Pharmacy Technician (CPhT), current PROFESSIONAL EXPERIENCE RITE AID PHARMACY West Haven, CT Pharmacy Technician May 2012 Present Prepared labels and filled prescriptions accordingly, pre-packaging common medications that resulted in 20 faster order completion Streamlined data management procedures, by reducing number of categorical inputs that reduced administrative work time by 32 Trained new pharmacy technicians, ensuring customer service standards were improved by 24 Provided outstanding customer service, building rapport that drove client retention by 37 Assisted in transferring entire patient database to new system, swiftly learning use of new system and serving as Lead Trainer for rest of staff WALGREENS West Haven, CT Pharmacy Technician Apr 2008 Jun 2012 Directly assisted an average of 30 customers per day, responding to inquiries and problems Handled Treatment Authorization Requests (TAR) and Service Authorization Requests (SAR) and performed billing procedures, accurately handling and recording cash flow Oversaw inventory levels, implementing new process that ensured 100 stock availability, while increasing inventory turnover Commended by head pharmacist for efficient and accurate skills in dispensing and calculating medication dosage EDUCATION PHARMACY TECHNICIAN CERTIFICATION BOARD (PTCB) Certified Pharmacy Technician (CPhT), current CAPITAL COMMUNITY COLLEGE Hartford, CT Associates of Science in Pharmacy Technology ADDITIONAL SKILLS Cardinal Health Pyxis CII Safe Database software for drug compatibility MS Office.
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