IT Administrator Job Description

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How to write an IT Administrator Job Description? What are the duties of an IT administrator? Do you need a job description template?

As the Information Technology Administrator, you will act as a liaison between technical and non-technical people within the firm. Candidates for this position must have strong customer service and communication skills, both written and oral. Excellent organizational skills are a must for this fast paced, high visibility location. The successful candidate must possess excellent leadership qualities, with the ability to maximize the talents of their team.

This IT Administrator Job Description has ways to grab its audience’s attention. It is crafted by HR professionals, intelligently structured and easy to navigate, and provides the major categories that you should include. For example:

Job title: the formal title of the position;

Reports to: the title of the position that the job incumbent reports to

Job purpose: a brief description of the general nature of the position; an overview of why the job exists; and what the role is expected to accomplish. The job purpose is usually not more than four sentences long.

Duties and responsibilities: list the primary job duties and responsibilities using headings and then give examples of the types of activities under each heading. Responsibilities:

  • Troubleshoot and resolve hardware, connection, printer, and software issues reported to the Service Desk
  • Update network applications as required
  • Maintain daily tape backup and off-site tape storage
  • Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
  • Conduct technology training for new users
  • Provide support to the Technology team
  • Conduct briefings and demonstrations for users to enhance system productivity
  • Assist in the development of training coursework and materials
  • Maintain and expand the knowledge base in the area of expertise
  • Attend courses to develop and keep skills and knowledge current
  • Comply with continuing education requirements
  • Increase efficiencies, technical ability, and interpersonal skills
  • Perform routine server monitoring and performance benchmarking
  • Monitor and remove virus, spyware, and other non-authorized software
  • Complete special projects as requested 

Qualifications: state the minimum qualifications required to perform the job successfully, and include:
  • Education
  • Professional Certification
  • Experience
  • Specialized knowledge
  • Skills
  • Abilities
  • Other qualities such as personal characteristics

Example IT Admin qualifications:
  • Associate’s degree in Computer Technology or related field. Certifications such as MCP, A+ preferred.
  • Minimum of two (2) to four (4) years prior experience with providing workstation support.
  • The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required.
  • Demonstrated communication, interpersonal, organizational, analytical, problem-solving, and computer skills required.
  • A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality.

Working conditions: state whether a person has to work in special circumstances, such as shift work, working outdoors, working with challenging clients, etc.

Physical requirements: state whether the job is physically demanding like one is required to stand for extended periods of time, lift heavy objects on a regular basis, do repetitive tasks with few breaks, and so forth.

Direct reports: list by job title any positions to be supervised by the incumbent.

Approved by: signature of the person with the authority to approve the job description

Date approved: the date upon which the job description was approved

Reviewed: date the job description was last reviewed

Ideally, a job description should be reviewed annually and updated as often as necessary. Having a ready-made sample job description will save you and your Human Resources or Recruitment Department time, cost, and effort!

For that reason, download this sample job description now to reach the next level of success in your recruiting process to find the right candidate!

Also interested in other Job description templates? Browse through our database and get instant access to hundreds of free and premium Job descriptions or other HR documents, HR forms, and more to make you more effective and efficient.


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