Service Level Agreement Healthcare

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Further explore options for service realignment in line with the ACT Health Clinical Services Plan  Transfer ophthalmology surgery services (except for trauma surgery) from Canberra Hospital to Calvary Public Hospital  Realign general surgery services to provide for a consolidated acute general surgery service at Canberra Hospital Assess options for improved regional collaboration to meet patient needs  Work with Southern NSW Local Health District to identify areas where patients could be managed closer to home Determine areas for increased service efficiency  Assess areas for savings that do not impact on direct patient care  Improve the access to hospital cost data for managers Maintain and improve the quality and safety of ACT public hospital services  Provide new mechanisms for services and the public to assess the quality and safety of public health services 6 Page – 2015-16 Service Level Agreement 2015-16 Service Level Agreement Performance Percentage of Elective Surgery Cases Admitted on Time by Clinical Urgency 2015-16 Target Urgent- Admission within 30 days of listing 100 Semi Urgent- Admission within 90 days of listing 78 Non Urgent- Admission within 365 days of listing 91 The proportion of Emergency Department Presentations whose length of Stay in the Emergency Department is four hours or less Proportion of ED presentation with a total length of stay in the department less than 4 hours The Proportion of emergency Department Presentations that are Treated within Clinically Appropriate Timeframes 2015-16 Target 77 2015-16 Target Category 1 – Resuscitation immediately 100 Category 2 – emergency seen within 10 minutes 80 Category 3 – urgent seen within 30 minutes 75 Category 4 – semi urgent see within 60 minutes 70 Category 5 – non urgent seen within 120 minutes 70 All Presentations 70 Maximising the Quality of ACT Hospital Services Proportion of people who undergo a surgical operation requiring an unplanned return to the operating theatre within a si 

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